Website care

Care for a website that is already live: updates, checks, and a reply when something breaks. The written plan names what the care includes, and the price. Do not send passwords in the form.

What care can include

• Uptime & Health Telemetry: Continuous monitoring of server status, SSL certificate validity, and automated DNS health checks.
• Dependency & Security Patching: Regular audits of project dependencies and framework versions to patch vulnerabilities before they become liabilities.
• Performance & Asset Maintenance: Database query optimization, static asset pruning, and Core Web Vitals audits to keep load times rapid.
• Emergency Remediation & Bug Fixes: Fast-response bug fixing when forms fail, third-party integrations break, or hosting environments require configuration updates.
• Written Maintenance Log: Clear documentation of every patch, update, and performance metric delivered during each billing cycle.

Engagement Protocols & Security Standards

• Zero Password Transmissions in Forms: We never request passwords via public web forms. All infrastructure credentials and environment keys are exchanged via encrypted secret vaults.
• Non-Personal Scope: This service is exclusively tailored for production web applications, databases, and digital infrastructure; we do not provide consumer desktop or hardware repair.

Frequently Asked Questions

Can you maintain websites that were not originally built by Kitadev?

Yes. We perform an initial technical onboarding audit to inspect the codebase, dependencies, and hosting configuration before establishing a regular care agreement.

What communication channels do you use for technical support?

WhatsApp or email, Monday to Friday, 08:00–17:00 Western Indonesia Time. Messages after hours are answered the next business morning.